One Source Light will accept returns for a refund or exchange within 30 days of the shipment of your order. Please allow maximum 10 business days from the date One Source Light receives your returns for the credit to appear on your account. Shipping and handling fees are not refundable.
Modified or installed items will not be accepted for return. Returned items that are not in resalable condition are ineligible for exchange, refund, or credit. No product may be returned without prior authorization and will be refused at loading dock if the Return Goods Authorization (RGA) Number is not clearly marked on the outside of the carton(s).
One Source Light (referred to as the “Company”), warrants products, include LED lamps and fixtures, to be free from manufacturing defects in material and workmanship for the stated Warranty period, subject to the terms provided in this Warranty. This warranty extends to the original purchaser only and is not transferable to anyone who purchases the Product from the original purchaser. The Warranty period begins on the date of original shipment; if a product is replaced or repaired under this Warranty, the period does not start over, but the Warranty period for the replacement product maintains the Warranty period of the original product.
The Company reserves the right to examine the installation site and examine and test all products under claim of Warranty to evaluate proper configuration, design, layout, installation and usage; determine the cause of failure; and make a determination whether the product is covered under this Warranty. If the product is determined to have failed during the warranty period, the company will, in its sole discretion, replace with the same or a functionally equivalent product or part. For purposes of clarity, the Company shall not be responsible for the labor or other costs or expenses to remove, repair or install any defective, repaired or replaced product.
This Warranty is valid and applies only when the Company’s products are (i) properly utilized for their intended purpose as provided in the Product Specification Sheets, and (ii) properly configured, wired and installed in accordance with the Product Instruction Sheets, building codes, and the latest National Electrical Code (NEC) and applicable UL Safety Standards.
The failed product will always be requested to ship back with freight prepaid to the Company.
At One Source Light, we specialize in high-performance commercial lighting solutions designed to meet the demands of modern businesses and industrial environments. With years of industry experience, we provide contractors, facility managers, and business owners with reliable products, expert guidance, and responsive service. We’re committed to helping you create efficient, safe, and well-lit spaces—on time and on budget.
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