One Source Light Policy

• State Sales Tax

State sales tax is levied on all orders. Orders that are tax-exempted for resale or exempt organizations will be accepted

but not processed until a valid tax certificate is received by email. In terms of Economic Nexus, a valid tax certificate in

the 3rd party's state will be also required if the order ship to a 3rd party that is out of the buyer's state.

• Damages and Shortages

Claims for shortage/Shipment damage must be made within 48 hours of receipt of goods. Please make a note of any

shortages or damages on the Bill of Lading (BOL) or proof of delivery (POD) provided by the carrier and contact us to file a

claim. Failure to file claim within this time frame may be considered accept the goods and waiver of any errors. 

• Return and Refund

One Source Light will accept returns for a refund or exchange within 30 days of the shipment of your

order. Please allow maximum 10 business days from the date One Source Light receives your returns for the credit to appear on

your account. Shipping and handling fees are not refundable.

Modified or installed items will not be accepted for return. Returned items that are not in resalable condition are ineligible for exchange,

refund, or credit. No product may be returned without prior authorization and will be refused at loading dock if the

Return Goods Authorization (RGA) Number is not clearly marked on the outside of the carton(s).

• Limited Product Warranty

One Source Light (referred to as the “Company”), warrants products, include LED lamps and fixtures, to be

free from manufacturing defects in material and workmanship for the stated Warranty period, subject to the terms

provided in this Warranty. This warranty extends to the original purchaser only and is not transferable to anyone who

purchases the Product from the original purchaser. The Warranty period begins on the date of original shipment; if a

product is replaced or repaired under this Warranty, the period does not start over, but the Warranty period for the

replacement product maintains the Warranty period of the original product.

The Company reserves the right to examine the installation site and examine and test all products under claim of

Warranty to evaluate proper configuration, design, layout, installation and usage; determine the cause of failure; and

make a determination whether the product is covered under this Warranty. If the product is determined to have failed

during the warranty period, the company will, in its sole discretion, replace with the same or a functionally equivalent product or part. 

For purposes of clarity, the Company shall not be responsible for the labor or other costs or expenses to remove, repair or install any defective, repaired or replaced product.

This Warranty is valid and applies only when the Company’s products are (i) properly utilized for their intended purpose

as provided in the Product Specification Sheets, and (ii) properly configured, wired and installed in accordance with the

Product Instruction Sheets, building codes, and the latest National Electrical Code (NEC) and applicable UL Safety

Standards.

The failed product will always be requested to ship back with freight prepaid to the Company.